Andrea Spiegel
mut. mann und toneatto
consulting, coaching & more gbr
friedrichsstr. 29 b
55124 mainz
mobile +49 151 42349578
fax +49 322 23748164
e-mail andrea.spiegel@mut-cc.com
Skills Profile
- Mediation in the workplace and conflict resolution in corporate crisis situations
- Development and facilitation of workshops, kick-offs, and other events
- Introduction and training of sales support systems at point-of-sale, such as CRM; supporting coaching measures, consultancy and coaching on the job
- Project Management: consultancy and training
- Implementation of project workshops
- Coaching of project managers and – team members
- Support of change management and change processes
Education
- Master in Mineralogy; Universität Cologne
Additional qualifications
- Certified Project Manager, PMI
- Certified Mediator (BMWA), Universität Bochum
- Certified Systemic Coach and Change Manager, Institut INEKO; Universität Cologne
Career History
- Gothaer Versicherungen: IT, client server systems, development of field force system
- Vebacom: various projects developing user software
- RWE AG: development and implementation of call centre technology
- otelo: development and implementation of call centre technology, systems management of the IT centre
- IBM Deutschland GmbH: project management for various client projects
- Karstadt-Quelle New Media: consultancy and implementation of client loyalty scheme
- ITERGO GmbH: project management for various ERGO insurance projects, mediation
- v. Bodelschwinghsche Stiftungen Bethel: project support and coaching of project leads
- TÜV Trust IT: coaching of project leads
Languages
- English
- Spanish