Andrea Heckelmann


Andrea Heckelmann
mut. mann und toneatto
consulting, coaching & more gbr

friedrichsstr. 29 b
55124 mainz

mobil +49 160 94476234
fax +49  322  23748164

 Skills Profile

  • Project leader rollout and qualification CRM systems
  • Change coaching for launch and optimization in CRM systems
  • Development and implementation of change communication

  Education

  • Certifiedforeign correspondent (IHK)

 

  Additional qualifications

  • Organisational chance processes developed by WSFB
  • Certified “Project Management Professional”, PMI
  • Certified “Project Leader”, IHK Management Academy
  • Certified systemic project coach (next level consulting)
  • e-learning project management
  • Siebel 7 business analyst

  Career History

  • CRM rollout and qualification manager by Siebel Systems (now Oracle)
  • Senior call centre consultant by Nortel Networks
  • Senior call centre consultant by Solution Services Ericsson GmbH

  Languages

  • English
  • Spanish