Andrea Heckelmann
mut. mann und toneatto
consulting, coaching & more gbr
friedrichsstr. 29 b
55124 mainz
mobil +49 160 94476234
Skills Profile
- Project leader rollout and qualification CRM systems
- Change coaching for launch and optimization in CRM systems
- Development and implementation of change communication
Education
- Certifiedforeign correspondent (IHK)
Additional qualifications
- Organisational chance processes developed by WSFB
- Certified “Project Management Professional”, PMI
- Certified “Project Leader”, IHK Management Academy
- Certified systemic project coach (next level consulting)
- e-learning project management
- Siebel 7 business analyst
Career History
- CRM rollout and qualification manager by Siebel Systems (now Oracle)
- Senior call centre consultant by Nortel Networks
- Senior call centre consultant by Solution Services Ericsson GmbH
Languages
- English
- Spanish